1. General Policy
At The Country, each piece is crafted in limited quantities with attention to detail and quality. As a growing brand, we are not yet able to provide a full refund or return system.
That said, we deeply value every order and are always open to reviewing special cases with care and understanding.
Please note: The exchange process may take 20–30 days from the date we receive your request.

2. When can I request a product exchange?
We accept exchange requests in the following cases:

• The product has a manufacturing defect (e.g., torn fabric, discoloration, broken detail).
• The item received is incorrect in design, color, or size compared to the confirmed order.
• The customer wishes to change the product size.

For size exchanges, customers kindly cover both-way shipping costs and any applicable customs fees. We will inform you of the estimated fees before proceeding.
Notes:

• Each order is eligible for one-time exchange only.
• Items tailored or customized upon request are not eligible for return or exchange.

3. How long do I have to request an exchange?
All exchange requests — including those due to defects or shipping errors — must be submitted within 3 days of delivery.
We are unable to process requests beyond this period.

4. Conditions for exchange eligibility
To be eligible for exchange, the product must:

• Remain in its original condition: unworn, unwashed, unaltered, with all tags attached.
• Be accompanied by the order confirmation or receipt.
• Include photos and an unboxing video clearly showing the issue.

5. How to start the exchange process

• Step 1: Submit your exchange request with Order ID, product photos/unboxing video, and your exchange preference.
• Step 2: Wait for confirmation and instructions from The Country’s Customer Service (1-2 working days).
• Step 3: Pack and return the item as instructed.
• Step 4: The Country inspects the returned product (7-10 working days).
• Step 5: The Country prepares and ships the replacement item (within 1-2 working days).Step 6: Customer receives the new item (7-10 working days).

Shipping times exclude weekends and public holiday

6. Exchange fees

• If the issue is caused by The Country, we will cover round-trip shipping costs.
• For size exchanges or customer-initiated requests, the customer is responsible for both-way shipping and any customs duties.
• Exchanges can only be made for items of equal or higher value.

7. Are sale items eligible for exchange?

• We’re sorry — items purchased during sales or promotions are not eligible for exchange or return under any circumstances.

A Note from The Country

• We understand that shopping online can sometimes feel uncertain. While our resources are still limited, our care and dedication to each order are not.
• Thank you for choosing The Country. We hope each piece you receive brings not only beauty but also a quiet sense of peace and sincerity — true to the countryside spirit we cherish.